When will I get my first invoice?
All BookingSuite invoices are sent within the first week of the month. After you sign up for BookingSuite, you will be invoiced for a one-time setup fee. Once your website has gone live, your BookingSuite invoices will include your monthly subscription fee.
How can I access my invoices?
The invoice will be sent to the same email address where you receive your monthly Booking.com invoice.
You will also be able to find all your invoices in your Extranet by navigating to Extranet >> Finance >> Invoices. The BookingSuite invoice can be recognized by the invoice type “BookingSuite” in the left column.
Will I have a separate invoice for Booking.com and BookingSuite?
Yes. You will receive separate invoices for your BookingSuite subscription fee and your Booking.com commission amount due.
How is my subscription fee calculated?
The first monthly subscription fee is calculated based on the number of days between the day your website goes live and the first day of the following month. Moving forward you will be invoiced a monthly subscription fee (which you can find in your Agreement that you have signed).
How will I be invoiced if I also use other BookingSuite products and/or services in addition to WebComplete?
Each BookingSuite product and/or service will appear as a separate line on your invoice. The invoice will also show the total amount due.
When and how do I settle the amount I owe on the invoice?
Your payment will be processed based on the payment method on file with Booking.com.
Can I pay my monthly Booking.com invoice and BookingSuite invoice with one payment?
Yes, you can. Please do not forget to mention your Booking.com property ID and the invoice numbers in the payment reference so that your payment gets allocated correctly.
How can I change my invoicing details?
If you wish you change your invoicing details such as your payment method, please contact our Credit Control department for assistance by simply sending a message from your Extranet Inbox. Please note that you cannot have a different payment method for BookingSuite than Booking.com.
Who is collecting the payment?
Booking.com is an affiliated group company of BookingSuite B.V. and therefore will collect the debt for and on behalf of BookingSuite B.V.
Who do I contact if I have questions about my invoice?
If the answer that you are looking for is not stated in any of the above, please reach out to our Credit Control department by sending a message from your Extranet Inbox.